Last Updated: September 2026
At WINESKIN, customer satisfaction and product safety are important to us. As our products include skincare and personal-care items, certain return restrictions apply for hygiene and safety reasons.
Please read this policy carefully before placing your order.
Order Cancellation
Customers may request cancellation before the order has been shipped or dispatched.
Once an order has been dispatched or handed over to the courier partner, cancellation may no longer be possible.
To request cancellation, please contact our customer support team with your Order ID and registered mobile number as soon as possible.
Returns & Replacements
You may contact us for a return or replacement if:
- You received the wrong product
- The product was damaged during transit
- The product is defective when received
- An item is missing from your order
- The delivered product is materially different from what you ordered
Any such issue should be reported to us within 48 hours of delivery.
Unboxing Video Required
For claims involving a damaged, defective, wrong, or missing product, please record a clear and continuous unboxing video from before the sealed package is opened.
The video should clearly show the outer package, shipping label, opening of the package, and the product received.
We may also request photographs of the product and packaging to verify your claim.
Claims may be declined where sufficient evidence is unavailable to reasonably verify the reported issue.
Skincare Products – Hygiene Policy
For hygiene, health, and safety reasons, opened, used, tested, or unsealed skincare products cannot normally be returned or exchanged merely due to personal preference.
This includes products such as:
Red Wine Face Wash • Red Wine Face Cream • Skincare Combos • Soaps • Lip Care and other personal-care products.
This restriction does not affect remedies that may be available where a product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer law.
Change of Mind
We generally do not accept returns or refunds solely because:
- You changed your mind after receiving the order
- You no longer require the product
- You ordered the wrong product or quantity
- You do not like the fragrance, texture, colour, or other subjective characteristics
- The product does not provide the personal result you expected
Skincare results and individual experiences can vary depending on factors such as skin type and usage.
Skin Sensitivity & Allergies
Customers are encouraged to review the product information and ingredient list before use and perform an appropriate patch test before regular application.
If you have sensitive skin, known allergies, or an existing skin condition, consider consulting an appropriate healthcare professional before using a new skincare product.
An individual sensitivity or allergic reaction does not automatically establish that a product is defective. This does not limit any rights available under applicable consumer law.
Refund Process
Once an eligible return or refund request has been verified and approved, the applicable refund will normally be processed to the original payment method.
After processing, banks or payment providers may take approximately 5–10 business days to reflect the amount.
For eligible Cash on Delivery refunds, we may request suitable bank account or UPI details to process the refund.
Replacement
Where appropriate, we may provide a replacement for an eligible damaged, defective, missing, or incorrectly delivered product.
Replacement is subject to stock availability. If a replacement cannot be provided, an eligible refund may be processed.
Shipping Charges
Where WINESKIN verifies that an incorrect, damaged, or defective product was supplied, applicable return or replacement shipping arrangements will be handled by us.
Original shipping charges may otherwise be non-refundable where permitted by applicable law.
How to Raise a Request
For a cancellation, replacement, or refund request, contact WINESKIN Customer Support and provide:
Order ID • Customer Name • Registered Mobile Number • Reason for Request • Product Photos • Unboxing Video (where applicable)
Our team will review the request and communicate the next steps.
