Last Updated: September 2026
At WINESKIN, we value your privacy and are committed to protecting the personal information you share with us while using our website, placing an order, or contacting our support team.
Information We Collect
When you visit our website or place an order, we may collect information such as your name, mobile number, email address, billing address, shipping address, order details, payment status, and customer support communications.
We may also automatically collect limited technical information such as your IP address, browser type, device information, and website usage data for security, analytics, and website improvement purposes.
How We Use Your Information
Your information may be used to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Send order, payment, and delivery updates
- Provide customer support
- Process eligible cancellations, replacements, and refunds
- Improve our website and customer experience
- Prevent fraudulent or unauthorized transactions
- Send promotional communications where permitted and with appropriate consent
- Meet applicable legal and regulatory requirements
Payment Information
Online payments are processed through secure third-party payment gateway providers.
WINESKIN does not directly store sensitive payment authentication information such as your complete card details, CVV, UPI PIN, or internet banking password.
Payment providers may process information according to their own privacy policies and security standards.
Sharing of Personal Information
We do not sell or rent your personal information.
We may share information only where reasonably necessary with service providers involved in operating our business, including payment gateways, courier and logistics partners, hosting or technology providers, communication providers, analytics/security providers, and authorities where disclosure is legally required.
Cookies
Our website may use cookies and similar technologies for essential functions such as maintaining your shopping cart, remembering preferences, improving website performance, understanding website usage, and maintaining security.
Where applicable, non-essential cookies or tracking technologies will be used subject to applicable consent requirements.
Data Security
We use reasonable technical and organisational safeguards designed to protect customer information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We may retain order and customer information for as long as reasonably necessary for order fulfilment, customer service, accounting, tax, fraud prevention, dispute resolution, and other applicable legal or regulatory purposes.
Your Rights
Subject to applicable law, you may contact us to request access to or correction of your personal information, withdraw applicable consent, raise a privacy concern, or request deletion where such a right is available.
Certain transaction or business records may need to be retained where required by law.
Policy Updates
We may update this Privacy Policy periodically. Any changes will be published on this page along with the revised update date.
Contact Us
For questions or concerns regarding this Privacy Policy or your personal information, please contact WINESKIN Customer Support through the contact information available on our website.
